1. Overview
This Privacy Policy explains how Quotr Technologies LLC ("Quotr," "we," "us," or "our") collects, uses, discloses, and protects information when you visit joinquotr.com, create or use a Quotr account, use Quotr's applications and services, schedule a demonstration, contact support, or otherwise interact with us.
Quotr is a business software platform for print stores and related organizations. A store or organization using Quotr may enter information about its own customers, employees, products, pricing, files, orders, and production activity. This policy describes both information relating to Quotr account users and information processed by Quotr on behalf of those business customers.
2. Information we collect
Information you provide directly
- Account and profile information, such as your name, business email address, phone number, login credentials, role, organization, and store affiliation.
- Store and organization information, such as store names, addresses, users, products, equipment, materials, costs, pricing, inventory, policies, vendors, and production capabilities.
- Customer and order information, such as customer contact details, business information, notes, quotes, order history, uploaded artwork, production instructions, delivery details, and payment status.
- Communications, including demonstration requests, support messages, feedback, and other correspondence.
- Billing information, such as subscription status, plan, store count, billing contact, transaction identifiers, and payment status. Payment-card details are processed by Stripe as described below.
Information collected automatically
When you use Quotr, we may receive technical and usage information such as IP address, browser type, device type, operating system, timestamps, pages or features used, error information, authentication events, and security logs. We use this information to operate, troubleshoot, secure, and improve the service.
3. How we use information
We use information to:
- provide, maintain, personalize, and improve Quotr;
- create and administer accounts, stores, organizations, roles, and permissions;
- calculate quotes, manage products and pricing, attach files, track orders, support production, and generate reports;
- process subscriptions and support customer payment workflows;
- send transactional messages, service notices, support responses, and requested marketing communications;
- protect accounts, investigate suspicious activity, prevent fraud or abuse, and enforce our agreements;
- comply with legal obligations and respond to lawful requests; and
- analyze service performance and develop new or improved functionality.
4. Store customer data
When a store or organization enters information about its customers, employees, products, files, orders, or operations, that business generally determines why the information is collected and how it will be used. Quotr processes that information to provide the service at the business customer's direction.
Business customers are responsible for providing any notices and obtaining any permissions required for the information they place in Quotr. Requests from an end customer concerning data maintained by a store may need to be directed to that store. We will reasonably assist our business customers in responding to valid privacy requests where required.
6. Payments
Quotr uses Stripe for subscription billing and may allow stores to connect their own Stripe accounts for customer payment links. Stripe processes payment-card information under its own terms and privacy policy. Quotr generally receives transaction identifiers, payment status, amounts, and related account information rather than full payment-card numbers.
8. Data retention
We retain information for as long as reasonably necessary to provide the service, maintain business and security records, comply with law, resolve disputes, enforce agreements, and support legitimate operational needs. Retention periods vary based on the type of information and the reason it is maintained.
When an account is closed, some information may remain in backups or records for a limited period. We may also retain information when required by law, necessary to prevent fraud, or needed to establish or defend legal claims.
9. Security
We use administrative, technical, and organizational safeguards designed to protect information, including authentication, role-based access controls, encrypted network connections, managed infrastructure, logging, and access limitations. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Account users are responsible for maintaining the confidentiality of their credentials, using appropriate access permissions, and promptly notifying us of suspected unauthorized access.
10. Privacy rights
Depending on where you live and which laws apply, you may have rights to request access to, correction of, deletion of, or a copy of personal information, or to appeal a decision concerning a privacy request. You may also have the right to opt out of certain sales, targeted advertising, or profiling. Quotr does not sell personal information or use it for targeted advertising.
To submit a request, email info@joinquotr.com with the subject line “Privacy Request.” We may need to verify your identity and authority before completing a request. If your information was provided to Quotr by a store using the service, we may direct you to that store or coordinate with it to respond.
We will not discriminate against you for exercising a privacy right protected by applicable law.
11. Children
Quotr is a business service and is not directed to children. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us so we can review and address the issue.
12. Processing in the United States
Quotr is operated from the United States. Information may be stored and processed in the United States and other locations where our service providers operate. Those locations may have data-protection laws different from the laws where you live.
13. Changes to this policy
We may update this Privacy Policy as Quotr changes or as legal requirements evolve. We will post the updated policy on this page and revise the “Last updated” date. When appropriate, we may also provide notice through the service or by email.
14. Contact us
Questions or requests about this Privacy Policy may be sent to:
Quotr Technologies LLC
Email: info@joinquotr.com
Website: www.joinquotr.com